Privacy Policy
In Xylophane we want you to know and control what data you share with us and what we do with them. This text (called Privacy Policy) explains in simple words and clarity what data we collect and how we use them. Its purpose is to help you decide what data you want to share with us and in what way.
Xylophone & personal data at a glance
We suggest that you read the entire policy, but we summarize the most important points here to help you:
When using Xylophane - even for a simple product search - we receive from you personal information such as the IP address and the type of device you are using without identifying you. In addition, by choosing to create an account with us, you share with us your e-mail address, your mobile number, and a public profile data, such as a user photo. We use this information to secure your account as well as to contact you for matters that concern you.
Xylofan wants to make your online purchases better. We allow you to store in your account products that are of interest to you, you already have them or just bought them through the "smart cart" or from a store that works with us using Xylofan Analytics. We use information from the products you are looking for, viewing and storing to show you results that may be of most interest to you as well as to alert you to opportunities that may interest you.
Xylofan provides the possibility of public communication. Product and store ratings as well as product discussions are public and visible to all Xylofan visitors along with the user name and profile image you have selected. When evaluating a product or store, we may ask you to share a proof of purchase with us in order to verify the purchase, but not to disclose it.
Through your account settings you can choose which data you share with us and manage your preferences about our communication with you and the promotions.
If you wish, you can request to delete your account by sending an e-mail to info@xylofan.com from the email address that is linked to your account.
For any queries or remarks about this policy, please feel free to contact us with an email at info@xylofan.com.
Account information
You do not need to have an account to use Xylofan, but you can choose to create an account to use some of our services - "favorites" or "smart cart" - or write a product or store review. If you choose to create a Xylofan account, we will ask for your email and a username. Your username will be displayed throughout your public activity, such as discussions and product and store ratings. We will use your email to contact you and let you receive Xylofan notifications. You can choose what notifications you will receive using your account settings.
If you would like to post a rating on Xylofan or buy products through the cart, you will additionally asked a mobile phone number to verify your account. This number is only notified to the stores from which you buy through the 'smart basket' to execute your order.
In the end, you can choose to share with us data such as gender and your age to help us extract statistics for the audience we are addressing to.
Products and markets
If you want, you can store your favorite products in your account. We may ask you to write an evaluation of any of your products by e-mail or send you notifications of changes to the products of interest to you. You can manage your favorites and choose the notifications you receive using your account settings.
Cookies
Cookies are small text files that contain pieces of information stored on your computer or device that are sent to us with your every visit. We use cookies to be able to offer you personalized content and to measure Xylosan's performance and export statistics on the use of our services. Most browsers accept cookies automatically, but you can control your browser's behavior from its settings. But keep in mind that cookies are necessary for your account to work, although they are not necessary for every use of the site: for example, simple product search and comparison works without cookies.
Compliance with the law
We may store, use or disclose your personal data if we believe that this is necessary to comply with applicable law or legal process in progress, or if it is about protecting a person's life, and to ensure the integrity of the our service against misuse, such as the dissemination of defamatory, inappropriate or unwanted content. We can also do the same to deal with frauds.
Ownership
The data you share with us is a property of our company and follows it. However, you may at any time ask for their deletion or correction by sending an email to info@xylofan.com.
Non-personalized information
We share non-personalized information in the form of statistics or aggregated data on the popularity of products, stores and categories with the stores involved with Xylofan. We also inform partner stores about the total visitors we promote them, as well as informing advertisers who work with us for the total visits to their pages, but we do not share personal information with them.
Manage your data
You can check, correct and / or delete your data at any time through your profile settings. You can also request to delete your account. In addition, you may opt out of processing your personal data if you wish.
Access your personal information and update them.
Deletion
You may request the deletion of your account by sending us an e-mail to info@xylofan.com from the e-mail address that is linked to your account. For administrative and technical reasons, your Travel History will be retained for up to 60 days from the day your account is deleted.
Exception from processing
You can use your account settings to exclude your data from certain editing ways. For example, you can be excluded from receiving a newsletter and disable certain types of notifications.
Additional information or help
Do not hesitate to contact us for any questions or remarks about the Privacy Policy.
The person responsible for processing your personal data when using our service is:
Xylofan SA
Name: George Gavriilidis
Street, Number, Area, Postal code: Gallikou Street, Nea Magnisia 57008, Thessaloniki
Responsible authority for the implementation of the regulatory framework for personal data in Greece is the Data Privacy Authority.
